$ support --compare
Three shapes of ongoing support. Exact scope and response targets are agreed in writing for each client. No prices here: they depend on the size and age of what we look after.
| covered | watch | maintain | steward |
|---|---|---|---|
| uptime monitoring & alerts | yes | yes | yes |
| monthly health note | yes | yes | yes |
| backup checks & test restores | on request | yes | yes |
| security & dependency updates | no | yes | yes |
| bug fixes | on request | agreed hours | yes |
| small content / feature changes | no | on request | agreed hours |
| performance review | no | on request | yes |
| roadmap conversation | no | no | yes |
watch
For stable sites
You mostly need to know if something breaks.
maintain
For active sites
Software that must stay patched and recoverable.
steward
For products
Apps that keep changing and need a steady hand.